Privacy Policy and Terms of Use 

"Personal Information" means information that identifies you as an individual or relates to an identifiable individual. This Privacy Policy describes how we handle Personal Information collected and used in connection with:

Websites we operate from which you are accessing this Privacy Policy (the "Site");

Software platforms and applications we make available through computers or mobile devices (the "Applications");

Our social media pages from which you are accessing this Privacy Policy (collectively, the "Social Media Pages");

Email messages we send you that link to this Privacy Policy;

Communications by email, SMS, and text message that we send manually or through software that may qualify as an auto dialer ("Texts"); and

Offline interactions with our business, including in-person conversations, phone calls, and non-electronic communications.

Together, the services delivered through the Site, Applications, Social Media Pages, email, Texts, and offline interactions are referred to as the "Services." By choosing to use the Services, you agree to the collection and use of information as described here. We will not use or share your Personal Information except as set out in this Privacy Policy.

Terms of Use

By opting in to receive communications from My Plumber Now, you agree to receive informational, transactional, and promotional messages from us, including messages about our plumbing and drain services. By submitting a form on our Site, you acknowledge that you would like us to contact you at the phone number you provided. Consent is not a condition of purchase, and we do not sell or share your Personal Information with third parties for their own independent marketing purposes.

The mobile phone number and the consent you provide when opting in to receive text messages from us are not shared with any third party for marketing or promotional purposes.

We may contact you about our plumbing and drain products and services through automated and recorded means, including phone calls, text messages, and email. The texts you may receive include appointment confirmations and reminders, technician-en-route alerts, follow-up messages after a call to our office that we were unable to answer, and promotional offers. Message frequency varies based on your interaction with us. Message and data rates may apply. You may unsubscribe at any time by replying STOP to any message or clicking the unsubscribe link where one is available, and no further messages will be sent. Reply HELP for help, or contact us at (503) 583-0267 or info@myplumbernow.net.

Full details of our text messaging program are available in our Terms and Conditions.

Collection and Use of Personal Information

To provide and improve the Services, we may collect Personal Information, non-personal information, and other data. This may include your name, phone numbers, email address, service address, billing address, details about the plumbing issue you contacted us about, and payment information processed by our payment provider. It may also include your device's Internet Protocol (IP) address, browser type and version, the pages of the Services you visit, the date and time of your visit, time spent on those pages, and similar statistics.

Information we collect is generally used to contact or identify you for our business purposes, including scheduling and performing service, invoicing, maintaining service and warranty history, providing customer support, and improving our marketing and advertising. We work with third parties that use cookies and similar identifiers to collect user data on the Services for tracking and advertising purposes.

Any information you willingly submit to us through the Services will also be collected. We may use that information to contact you in the future, including about our plumbing and drain products and services.

Protecting Personal Information

We value your trust in providing us your Personal Information and use commercially acceptable means to protect it, including secured systems and limited employee access. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

If you voluntarily submit Personal Information in a public forum connected to the Services, such as a review or comment section, it may be collected and used by others. We have no control over how third parties use publicly accessible information.

Cookies

We may use cookies to improve your experience with the Services. Cookies are small files, commonly containing an anonymous unique identifier, that are sent to your browser from the Site and stored on your device.

Our Site uses cookies to collect information and improve the Services. You can accept or refuse cookies through your browser settings and can set your browser to notify you when a cookie is sent. If you refuse cookies, some portions of the Services may not function properly.

Targeted Advertising

We may share certain Personal Information with third-party advertising platforms, including Google and Meta (Facebook and Instagram), to deliver targeted advertisements on our behalf. We use these platforms to build custom audiences, so we can show relevant ads to existing customers, and similar or "look alike" audiences, so we can reach prospective customers whose characteristics resemble those of our existing customers. When we disclose Personal Information for this purpose, we do so under a contract that requires the recipient to keep the information confidential and to use it only for the purposes stated in that contract.

You may opt out of having your Personal Information used for targeted advertising at any time by contacting us using the information in the "Contacting Us" section below. Please allow a reasonable period for your request to be processed. Opting out of targeted advertising does not affect your ability to use the Services or to receive non-advertising communications from us.

The Personal Information we share with Google, Meta, and other advertising platforms to build the audiences described above does not include your mobile phone number or the consent record associated with your SMS opt-in.

Sharing Information and Service Providers

We do not sell, trade, or rent your Personal Information to others. As described in the "Targeted Advertising" section above, we may disclose certain Personal Information to advertising platforms solely so they can deliver advertising on our behalf. We may share generic aggregated information that is not linked to any Personal Information with third parties, including business partners and advertisers.

We use third-party service providers to operate and support our business, including our field service management and scheduling platform, our text messaging provider, our payment processor, our website host, and our analytics tools. These providers may access your Personal Information in order to perform the tasks assigned to them on our behalf. They are obligated not to disclose or use that information for any other purpose, except as required by law.

For the avoidance of doubt, your mobile phone number and the consent record associated with your SMS opt-in are excluded from the categories of Personal Information described in this section that we share with advertising platforms and other third parties.

We will disclose Personal Information when required by law, or in the good-faith belief that doing so is necessary to cooperate with an investigation of purported unlawful activity, protect the rights or property of the Services, or identify persons who may be violating the law, the rights of third parties, or the terms of the Services.

Circumstances may arise where, for strategic or other business reasons, we decide to sell, buy, divest, merge, or otherwise reorganize our business. We may disclose your Personal Information to the extent reasonably necessary to negotiate or complete such a transaction. In those circumstances we will take steps to ensure your Personal Information continues to be handled in accordance with this Privacy Policy.

Links to Other Websites

The Site and other Services may contain links to third-party websites and services. If you click a third-party link, you will be directed to a website or service that we do not operate. These sites and services have their own privacy and customer service policies, and we strongly advise you to review them. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party website or service.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time at our discretion, and we advise you to review this page periodically. We will notify you of changes by posting the updated Privacy Policy on our Site. Changes take effect immediately once posted. By using the Services, you acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and to be aware of any modifications.

Liability Disclaimer

By providing your Personal Information and consenting to receive communications from us, you confirm that the information you provided is accurate and that you are the authorized recipient of any communications we send. We are not liable for any claims, losses, or damages arising from the incorrect or unauthorized use of a third party's Personal Information. If you provide consent on behalf of another individual, you assume full responsibility for confirming that you are authorized to do so.

Contacting Us

If you have questions or suggestions about this Privacy Policy, please contact us as follows:

My Plumber Now 320 SE Booth Bend Rd, Suite B McMinnville, OR 97128

Phone: (503) 583-0267 Email: info@myplumbernow.net Hours: Monday through Friday, 8:00 AM to 5:00 PM Pacific

Because email communications are not always secure, please do not include credit card numbers or other sensitive information in emails to us.

Updated: September 2026